AM, Quality Assurance

Job Description

Job Title: AM, Quality Assurance

Location: Singapore

Job Description

Role Mission: Lead quality assurance inclusive of automation for our software and systems undergoing significant changes in design and ways of working.

Accountabilities:

1. Improve efficiency and effectiveness of the QA team


2. Reduce production issues through improved testing practices


3. Enhance quality of releases in terms of user experience and satisfaction


4. Improve test reliability and reduce execution time


5. Contribute to building a culture of quality with stakeholders

Responsibilities:

1. Designing, implementing and optimising processes for software delivery with guidance from senior stakeholders where required


2. Supporting the establishment and tracking of metrics to drive improvement and accountability


3. Working with stakeholders across engineering, product and operations to ensure alignment on these quality standards and goals


4. Contributing to the design and implementation of test automation approaches and tracking their effectiveness


5. Working with vendors to deliver software releases to the standards defined above


6. Tracking data related to releases and testing


7. Supporting and mentoring junior QA team members, providing guidance on best practices

Areas of Impact:

1. Stakeholders: Engineering, Program/Delivery Management, Business, Product


2. Decision Rights: Provide input into hiring decisions for assigned team members, contribute to QA/Automation tool selection and KPIs for the QA team


3. Resources: ~6 testing resources from vendors, ~2 automation resources from vendors, eventually 3-5 direct reports internally

Ideal Track Record: 

1. Experience contributing to shift-left testing practices within teams and supporting adoption of quality practices early in the development lifecycle


2. Experience mentoring or guiding QA team members, with some exposure to team leadership responsibilities


3. Exposure to designing or contributing to automated test frameworks that improve test efficiency


4. Experience supporting quality strategy or process improvements during large software changes (e.g. migrations, rearchitecture)


5. Experience working with vendors and supporting delivery against defined quality expectations

[INTERNAL] 12-Month Outcomes:

1. Defect rejection and leakage, first baselined, then to with contributions towards improvement by 5-8 pp


2. QA covering releases with clear dashboards of progress, coverage, pass rates


3. Improvement in on-time releases (to be tracked and measured), with strong test coverage across key areas


4. Test run times should improve by 5-8pp after initial measurements

[INTERNAL] Success Metrics & Checkpoints:

1. 100% traceability of requirements – user stories – test cases – defects reported of net new items from time of onboarding


2. Test completion across manual and automated testing per release: approaching 100%


3. Automated test coverage: >=40% at 6 months, progressing towards higher coverage at unit and API level


4. Defect leakage improvement as above, target <=15% at 6 months (depends on baseline)


5. Feature, regression, smoke, alpha/beta tests for assigned projects clearly scheduled per release at 6 months

Qualifications

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