Analyst, Branch & Self-Service Banking Specialist, Platform and Projects, Consumer Banking Group

Company : Dbs Bank Limited

Job Description - Analyst, Branch & Self-Service Banking Specialist, Platform and Projects, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Job Responsibilities:

Business requirements analysis, addressing employee/customer journey pain points for Branch and Self-Service Banking (BSSB) platform
Product Owners to define and design customer journey flow and groom User Stories.
Responsible for the UAT for BSSB enhancement which includes Test Planning and Test execution at test lab at DAH.
Responsible for the Live Verification conducted at various ATM locations usually during weekends and after office hours depending of system deployment time.
Be part of the application security key custodian team to support key activities at Data Centres, often carried out during the wee hours at least 1-2 a month.
Provide BAU Support - User queries, issues resolution, configuration changes
Production Issues/Incident Resolution - managing all the production issues and ensuring they get resolved within SLA.
Prepare and compile statistics for regular statutory report submission.

Requirements :

Degree in Business, computer science , information system or a related field.
Experience in User Acceptance test and familiar with testing tools such as JIRA.
Good technical skills and able to understand the interconnected interfacing systems.
Meticulous attention to details
Familiar with JIRA tools
Good planning, organisational and time management skills.
Able to work during weekends or after office hours if required.

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Analyst, Branch & Self-Service Banking Specialist, Platform and Projects, Consumer Banking Group

Job Description - Analyst, Branch & Self-Service Banking Specialist, Platform and Projects, Consumer Banking Group

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