Analyst, Digital Transformation

Responsibilities 

Business Process Analysis 

• Assist in the analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. 

• Support data gathering and documentation efforts in collaboration with various departments. 

• Help map out workflows and translate operational requirements into clear process documentation. 

Project Support 

• Assist in the coordination and tracking of digital transformation projects to ensure timely delivery. 

• Monitor project timelines, action items, and follow-ups to support overall project management efforts. 

• Prepare project status updates, meeting notes, and progress reports for internal stakeholders. 

Change Management 

• Support the rollout of new processes and systems by coordinating communications and training materials. 

• Assist in stakeholder engagement activities to facilitate smooth adoption of change initiatives. 

Technology & Systems 

• Assist in evaluating technology solutions that support business transformation objectives. 

• Collaborate with cross-functional teams to support the integration of new tools and systems into existing workflows. 

• Maintain familiarity with internal platforms and identify opportunities for automation or process improvement. 

Data Analysis & Reporting 

• Collect, organise, and analyse data to support the measurement of transformation initiative outcomes. 

• Prepare reports, dashboards, and presentations to communicate findings to relevant stakeholders. 

Documentation 

• Document business processes, workflows, and standard operating procedures (SOPs) accurately and comprehensively. 

• Maintain and update process documentation to reflect changes resulting from improvement initiatives. 

• Contribute to the development of process maps and reference materials for cross-functional use. 

Requirements 

Education 

• Bachelor’s degree in Computer Science, Information Technology, or a related field. 

Experience 

• Fresh graduates are welcome to apply. 

• Prior internship or project experience in business analysis, process improvement, or digital transformation is an advantage. 

Skills 

• Strong analytical and problem-solving skills with an eye for process improvement. 

• Good written and verbal communication skills, with the ability to present ideas clearly. 

• Ability to work collaboratively in a cross-functional team environment. 

• Organised, detail-oriented, and able to manage multiple tasks and deadlines effectively. 

• Proactive attitude with a willingness to learn and adapt in a fast-paced environment. 

Technology Proficiency 

• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word. 

• Familiarity with project management or process mapping tools (e.g., Visio, Jira, or equivalent) is a plus. 

• Exposure to data analytics tools, automation platforms, or process improvement methodologies (CI, LEAN, Six Sigma) is an advantage.