Analyst, Product Solutions & Billing

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

In this role, you will be responsible for assisting the Team Lead in guiding and motivating the team to ensure timely and accurate issuance of bills and policy contracts in support of Corporate Solutions’ goals and vision.

Drive operational changes to improve the efficiency and controls of Group Business billing and policy admin by working with various parties from office to the back office, which include Corporate Solutions - Sales & Marketing, Corporate Solutions – Operations teams and OSS teams, with the objective to support onboarding process for new businesses and renewals at the same time improve the billing’s turnaround time.

Responsibilities:

• Review, issuance and delivery of Group Insurance policy contracts, endorsements and bills.

• Manage assigned portfolio and support projects efficiently and effectively

• Track and monitor new business and policy renewal to ensure that information is received in a timely manner by working closely with colleagues from Sales and Marketing.

• Set up and review new business/ renewal policies in core system

• Ensure high billing accuracy with due diligence check

• Participate in projects that involves improvement of operations efficiency, which could include User Acceptance Testing.

• Ensure service level commitments are met.

• Maintain awareness on regulatory compliance risks

• Communicate professionally and effectively with clients, intermediaries and colleagues

• Communicate with intermediaries or clients via conference calls where required (Top producers/ complex accounts, etc)

• Attend to email enquiries promptly

• Any other projects assigned.

Requirements:

• Diploma holder with minimum 2 years operations experience in insurance industry

• Fast and Meticulous

• Good organization, communication and interpersonal skills

• Relationship management skills

• Process oriented

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.