Analyst, Production Support Engineer, Institutional Banking Group Technology, Group Technology

Job Responsibility
 

• Provide technical support, including basic troubleshooting on Linux/Unix systems and fundamental networking concepts.
• Learn and understand production changes and release management processes within the financial services environment.

• Utilize monitoring tools (e.g., Grafana, Kibana) to track system health and identify potential issues.
• Escalate critical issues to senior engineers, tracking them through to resolution.

• Support post-incident reviews and contribute to root cause analysis (RCA) to prevent recurrence.
• Maintain and update dashboards, logs, and documentation for system health and incident management.
• Work effectively within a team, communicate clearly on technical issues, and demonstrate discipline in following processes.
• Be adaptable to working on a rotating shift basis, which may include nights, weekends, and public holidays, to ensure 24/7 system coverage.

Job Requirements

• Diploma/Degree in Information Technology, Computer Science, Information Security, Information Systems, or a related technical field.
• Strong interest in technology operations, system monitoring concepts, and IT support.
• Strong problem-solving skills and attention to detail, with the ability to diagnose and resolve technical issues under pressure.
• Effective communication skills, capable of clearly articulating technical information to team members and other stakeholders.
• A team player with a disciplined approach to following processes and a positive work attitude.
• Ability to learn quickly and adapt to new technologies and dynamic production environments.
• Willingness and adaptability to perform shift work, including nights, weekends, and public holidays.

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