Analyst, Quality Sales Review & Investigation

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

In this role, you will meet various regulatory expectations by conducting quarterly BSC reviews and carrying out internal investigations in respect of any market misconduct committed by representatives.

Responsibilities:

• Fulfil requirements under BSC framework such as BSC reviews, customer client surveys and assignment of quarterly BSC grades to representatives and supervisors.
• Conduct investigations, when necessary, by interviewing with relevant parties, obtaining and assessing documentary evidence of alleged misconducts, providing outcomes of investigations and preparing investigation reports, documenting the investigator's assessment and recommendations.
• Identify sales advisory gaps and monitor high-risk representatives/agencies through use of data analytics.
• Propose appropriate remedial actions to address sales advisory issues.
• Enhance and automate BSC processes for greater efficiencies.
• Provide consult and support to stakeholders on BSC-related matters.

Requirements:

• Diploma and above
• Insurance sales advisory experience preferred
• Market conduct and/or Balanced Scorecard experience preferred
• CMFAS 5, 9 and HI certified is a plus
• Sound knowledge of relevant FAA regulations and guidelines
• Good communication and presentation skills
• Good analytical skills

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!

#LI-SF1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.