Analyst/Associate, Credit Management Officer (Recovery), Risk Management Group

Company : Dbs Bank Limited

Job Description - Analyst/Associate, Credit Management Officer (Recovery), Risk Management Group

Business Function

Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.

Responsibilities

Manage written-off portfolio to meet the Individual and Team performance targets assigned by Management
Contact Customers to negotiate payment arrangement that will ensure maximum recovery and reduce credit lost for the Bank
Review Customers' profiles and recommend appropriate remedial actions, including legal actions, composite settlement negotiations, recommend for SKIP tracing and/or bankruptcy
Deliver excellent quality service to Customers to achieve total Customer satisfaction
Resolving and following up on Customer complaints and queries pertaining to areas under his/her responsibility within stipulated timeframe
Proactively identifies issues, irregularities and emerging risks, takes swift action to resolve or timely escalate to Team Manger as appropriate
Ensuring compliance with Group Policy and Standards, local laws and regulations, control and procedure of the Bank
Execute and responsible on operational task such as preparation of letters (i.e Reminder Letters, Statement of Account, Settlement Letter & etc), account transactions (i.e payment transfer , refund)
Engage in digitalisation and leverage on data analytics to provide contextualised insights, and to improve performance and processes
Drive and provide support on continuous improvements and achieve best practices, using Agile Methodology, digital innovation, automation and proactively work toward risk mitigation
Work and collaborate with team to achieve team's goals and performance targets

Requirements

Degree or Diploma in any related field
Preferably at least 3 year of experience in banking debt recovery or back end collection with knowledge in legal proceedings
Excellent communication and negotiation skills
Able to manage difficult customers and situations independently
Self motivated whom able to work and learn quickly in a fast paced and dynamic environment
Display a high degree of team spirit and professionalism, and able to co-operate in a harmonious and productive manner with team member and stakeholder
Office is based at Changi Business Park

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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Analyst/Associate, Credit Management Officer (Recovery), Risk Management Group

Job Description - Analyst/Associate, Credit Management Officer (Recovery), Risk Management Group

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