Analyst/Associate, Relationship Officer, Customer Solutions, Consumer Banking Group

Business Function:
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help
our customers realise their dreams and ambitions. As a market leader in the consumer
banking business, DBS has a full spectrum of products and services, including deposits,
investments, insurance, mortgages, credit cards and personal loans, to help our customers
realise their dreams and aspirations at every life stage. Our financial solutions are not only
the best in the business - they were made just right for you.

Responsibilities:
To attend, handle and assist all customer enquiries coming through various customer
service channels on loan related matters including loan retention and assist in making
outbound calls when required.
Review customer's existing loan package and advice accordingly on the various
options available.
Protect loan portfolio by managing customer expectations on loan repricing package
offered.
Respond and follow up on customers' request promptly and accurately.
Ensure comprehensive knowledge of the bank's product and services available from
time to time.
Achieve referral targets set by business.
Cover Team Manager's duties in their absence and coaching to new staff.

Requirements:
Diploma or Bachelor's Degree with at least 3 years of relevant experience in customer
service and knowledge of banking products and services.
Good communication skill and strong customer service sense.
Team player who is able to collaborate well
Good problem solving skills and results orientation
Sound knowledge of loan products and loan computation, especially in areas of
regulatory compliance, legal and insurance aspects of mortgage loans

Location:
CBG-Deposits & Secured Lending

Job:
Customer Service

Schedule:
Regular

Employee Status:
Full time