Apple Mac Support Specialist

Role Summary:

The Apple Mac Support Specialist is responsible for providing enterprise-level support, administration, and lifecycle management of macOS devices. The role ensures secure, compliant, and high-performing Apple endpoints using JAMF Pro and Microsoft Intune, while delivering excellent end-user support and operational efficiency.

Key Responsibilities:

• Provide deskside and remote support for macOS, Windows 11, and Apple mobile devices (iPhone/iPad).
• Troubleshoot hardware, OS, application, and network issues, including VIP user support.
• Manage Mac device lifecycle (enrollment, deployment, refresh, and decommissioning).
• Administer JAMF Pro for device management, policy enforcement, and automation.
• Create and manage configuration profiles, Smart Groups, and compliance policies.
• Deploy applications, patches, and updates via JAMF and/or Intune.
• Enforce security and compliance standards (encryption, CIS benchmarks, endpoint hardening).
• Support integration with enterprise systems (Entra ID, Active Directory, VPN, Wi-Fi, printers).
• Monitor device health, compliance, and inventory using MDM tools.
• Develop and maintain SOPs, documentation, and knowledge base articles.
• Collaborate with IT, security, and network teams to ensure seamless operations.

Required Skills & Qualifications:

• Experience supporting macOS in an enterprise environment.
• Hands-on expertise in:
• JAMF Pro (mandatory).
• Microsoft Intune (preferred).
• Apple Business Manager (ABM).
• Knowledge of endpoint management, MDM, and device lifecycle processes.
• Experience with software deployment, patching, and OS upgrades.
• Basic scripting knowledge (Bash/Python) preferred.
• Understanding of enterprise integrations (Entra ID, AD, VPN, networking).

Experience:

• 3–6+ years of experience in Mac support / endpoint management.
• Experience in enterprise IT environments preferred.
• JAMF certification is a plus.

Key Competencies:

• Strong troubleshooting and analytical skills.
• Customer-focused approach with excellent communication skills.
• Ability to work across teams and manage multiple priorities.
• Proactive mindset with focus on automation and continuous improvement.