Application Support Analyst

We are looking for a proactive and customer-focused Business & Application Support Analyst to support critical operational systems across attractions, parking, access control, and self-service platforms.

Responsibilities

• Provide application and operational support for business-critical systems.
• Manage and resolve application incidents, service requests, and user issues within agreed service levels.
• Support systems related to:
• Attractions and guest access
• Car park access and parking management systems
• Access card and credential management
• Self-service kiosks and ticketing terminals
• Membership and visitor management systems
• Perform application monitoring and troubleshoot production issues.
• Analyse incidents and identify root causes and preventive actions.
• Liaise with vendors and technology partners for issue resolution and system maintenance.
• Gather and document business requirements for enhancements and system improvements.
• Coordinate testing activities including UAT and post-deployment validation.
• Support system upgrades, patches, and releases.
• Prepare reports, user guides, process documentation, and knowledge base articles.
• Work closely with business stakeholders to improve processes and user experience.
• Participate in change and release management activities.

Requirements

• 2–4 years of experience in Application Support, Business Systems Support, Production Support, or Business Analyst-related roles.
• Experience supporting operational or customer-facing applications.
• Experience working with external vendors and business stakeholders.

Technical Skills

• Good understanding of application support and incident management processes.
• Basic SQL knowledge for troubleshooting and data analysis.
• Experience with ticketing systems and IT service management tools.
• Understanding of system integrations, APIs, and interfaces.
• Familiarity with Windows-based applications and enterprise systems.
• Knowledge of ITIL practices will be advantageous.

Please send your detailed resume in MS Word format to [email protected] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability