Application Support Engineer (Commodities)

• Support, maintain, and continuously improve front-, middle-, and back-office commodities technology platforms
• Collaborate as part of a global application support team across Chicago, New York, London, San Francisco, and Hong Kong
• Partner closely with Portfolio Managers, Traders, Analysts, and Developers to resolve production issues and identify enhancement opportunities
• Provide cross-regional support, including monitoring overnight processing across Asia, Europe, and the US
• Work with third-party vendors to troubleshoot issues and deliver strategic system improvements
• Document recurring issues, trade workflows, and operational procedures using Confluence
• Lead deployment, configuration, and user training for new product implementations and enhancements
• Participate in a rotational on-call schedule to provide escalation support during evenings and weekends

• 5+ years of experience within investment banks, asset managers, commodity trading firms, investment advisors, or related software vendors
• Strong understanding of energy and commodity markets, with experience in products such as US/EU Power, Gas, Oil, Coal, Metals, or Emissions
• Hands-on experience supporting commodities trading platforms including Trayport Joule, WebICE, and EEX
• Strong troubleshooting and analytical skills, including the ability to support internally developed systems
• Experience implementing and/or supporting CTRM/ETRM platforms such as ION Endur or CXL
• Knowledge of market data services including Trayport, B-PIPE, and Morningstar
• Familiarity with messaging technologies such as RabbitMQ, Solace, or Kafka
• Solid SQL skills across relational databases, including MS SQL Server
• Proficiency in Python for workflow automation and system integration via REST APIs
• Exposure to Linux environments and applications developed in C++, C#, and Python
• High attention to detail with a strong focus on accuracy
• Excellent written and verbal communication skills

For a confidential discussion, please reach out to me at [email protected]

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Only shortlisted candidates will be notified / contacted.

EA Registration No: R21101138
"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.
Website: www.sanderson-ikas.sg