Area Manager / District Retail Manager (Retail Industry) - Positive Work Culture

• Company Benefits & Incentives
• Career Progression Opportunities!
• Attractive Salary Package 
• Working Location (Islandwide)

Job Description:

The Area Manager/District Retail Manager serves as a linchpin in driving business growth, operational excellence, and service innovation within their designated area/district. Through strategic leadership, operational acumen, and a relentless focus on customer satisfaction and sales performance, they play a pivotal role in shaping the success and sustainability of the retail enterprise.

Develop Business Opportunities:

• Analyze new market trends, consumer behaviors, and emerging business opportunities.
• Collaborate with management to implement organization strategies aligned with business objectives.
• Operationalize and manage governance, risk, and compliance frameworks.
• Drive sales performance through strategic initiatives and marketing campaigns.

Drive Service Excellence:

• Develop service operations strategies to enhance customer satisfaction and loyalty.
• Optimize the workforce for service excellence through training programs.
• Develop a service recovery framework to address customer complaints effectively.
• Manage the service brand image and lead with a service vision.

Deliver Operations Excellence:

• Manage and review store operations and processes.
• Collaborate with Facilities Management Team to maintain store facilities.
• Integrate business continuity management practices into retail operations.
• Manage crisis situations effectively and ensure compliance with regulatory requirements.

Drive Innovation and Productivity Aspirations:

• Lead teams to embrace a culture of innovation and continuous improvement.
• Conduct productivity diagnoses and develop action plans to implement productivity initiatives.
• Facilitate the implementation of productivity and innovation initiatives.
• Evaluate potential ideas and innovations and collaborate with cross-functional teams.

Manage Teams:

• Provide direction and guidance to Supervisors, fostering a culture of accountability and collaboration.
• Develop Supervisors’ capabilities through coaching, mentoring, and training initiatives.
• Promote workforce diversity and inclusion and influence team decision-making processes.

Manage Customer Order Fulfilment:

• Define and enhance order fulfilment policies and procedures.
• Review customer satisfaction metrics and feedback to identify areas for improvement.
• Manage order processing, fulfilment, and returns of customer orders.

Job Specifications:

• Education: Bachelor’s degree in Business or related field preferred.
• Experience: 5-7 years in retail management, with multi-unit experience preferred.
• Willingness to travel within Singapore across boutiques on a regular basis.

Interested applicants can send your updated resume to [email protected] and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Chin Wai Loon Reg No: R24121618
The Supreme Hr Advisory Pte Ltd EA No: 14C7279