Area Manager (Retail) - Unlimited Growth Potential

Responsibilities: 

• To ensure the smooth operations of the Brand and team members. 
• Accountable for sales target for GMG stores in Singapore. 
• To facilitate all Marketing / Promotional activities. 
• Training and Grooming of Staff to adhere to exceptional standards in customer service and operational procedures. 
• Chalk out or improve operational systems, processes and best practices that guarantee organizational well-being. 
• Goal setting for individuals and team members. 
• Recruit, supervise and appraise team members. Contribute towards the Company’s strategic and operational objectives. 
• Responsible for consumer satisfaction within the Brand. 

Store Related 

• To be responsible for the stores under his/her care or any other stores when duly notified by the senior management. 
• To be responsible for the store's operations and lead the team to achieve high operational and productivity efficiency. 
• To lead the store management and floor staff to achieve the sales budget/target set. 
• To be the mentor and trainer to his/her senior team members i.e. store managers via transfer of knowledge and best practices to deliver a highly dedicated store management team. 
• To be responsible and accountable for the commercial and profitability aspects of the stores under his/her care. 
• To emphasize and work closely with Store Managers and Operation Manager to deliver a team that is constantly delivering high standards of service. 
• To work closely with the training team to identify training needs for his/her team. 
• To communicate effectively to the team and encourage free flow of feedback and ideas. 
• To maintain store staff by recruiting, selecting, orienting, and training employees. 
• To complete store operational requirements by scheduling and assigning employees; following up on work results. 
• To maintain store staff job results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results. 
• To identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. 
• To ensure availability of merchandise and services by approving contracts; maintaining inventories. 
• To formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. 
• In the absence of the store manager and/or Operations Manager or when the case requires higher authority intervention, to attend to customer requests or complaints within 24 hours. 
• To act as an auditor to ensure that all the back-end functions, risk management controls are in place. 
• Ensure Store Managers constantly carry through documents checking and maintain good filing systems according to the audit findings and action plan. 
• To conduct checks randomly to ensure stores fully implement the SOPs. 
• To guide the store team to maintain a good back-end storage system and goods are in FIFO cycle. 
• To promote teamwork amongst the staff and support group. 

Overall Operations 

• To be responsible for constructing new operations related SOP when such needs arise, update the current Operations Manual and brief the entire operations team. 
• To take charge of audit processes/ profit protection measures in the stores and to ensure that all initiatives are deployed. 
• Always ensure stores trade safely and legally by ensuring appropriate licences are obtained and renewed accordingly. 
• Identify potential risks to store operations and take actions to resolve or rectify the situation. 
• To adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing policies that relate to health, safety and security. 
• To cut unknown losses by identifying potential risk areas, make necessary control and take charge of the SOP on in-store security to control movements of staff/visitors/stocks in and out of the premises. 
• To ensure maximum usage of resources to achieve maximum efficiency via effective planning of operations resources and implementing sound administrative practices. 
• To manage project-based activities i.e. New Store Opening or any other duties may be assigned by the management from time to time. 
• To oversee the overall outsource services negotiation and service quality i.e. Cleaning service, pest control, in-store security, etc. 
• In charge of the overall recruitment of the store management team. 
• Work closely with the logistic team to fine tune current delivery to achieve higher delivery efficiency. 

Requirements: 

• At least 5 years of working experience in the retail operations or fashion background. 
• Possess good interpersonal skills and communications skills. 
• Good problem-solving skills and able to work independently as well as in a team. 
• Strong planning and organizational skills. 
• Demonstrate positive mindset and attitude. 
• Adaptable, disciplined and self-motivated. 
• Sales oriented and excellent in customer service skills. 
• Required languages: English and Mandarin language. 
• Must be able to work on shifts, public holidays and weekends if needed. 
• Microsoft skills; Excel, PowerPoint.