Ascott Host #WorkNow (Orchard) - with Great Benefits

Provide a high level of personalised service to exceed the expectations of residents, create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home.

Responsibilities

You will:

• Ensure residents are well taken care of from the point of their arrival to departure
• Provide in-room check-in service for all VIP residents
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Maintain residents’ accounts, information and preference profiles
• Handle and record resident feedback and complaints, performing the appropriate service recovery and refer them to supervisors and managers
• Receive and convey messages to residents promptly
• Put together memorable affairs and events for residents
• Build relationships with local businesses to create partnerships for our residents
• Create an atmosphere that makes a ‘wow’ impression on the residents
• Have close collaborations with your colleagues from the different departments to provide a personalised and seamless stay for all our residents
• Perform related tasks as assigned

Job Requirements

You have:

• At least 3 years of relevant work experience preferably in the hospitality industry
• Nitec or Diploma in Hospitality, Hotel Management, or an equivalent qualification
• Service-oriented, attentive to details and observant
• Fluent in verbal and written English
• Able to speak additional Language like Mandarin, Bahasa Indonesia would be advantage;
• Passion in learning a variety of tasks, having meaningful conversations with others and creating memorable events.
• Willingness to perform shifts