AS&Q Specialist, SEAO (Contract) - Get Hired Fast

About LOEWE

Created in Spain in 1846, LOEWE approaches 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.

JOB DESCRIPTION 

Role Mission 

As an AS&Q Specialist, SEAO you will be responsible for supporting after-sales services & quality operations of LOEWE SEAO. The role will assist the quality processes, working on after-sales service coordination between stores and our designated repair center. 

Responsibilities

• Support quality process flow for Loewe SEAO for both customer and stock related quality issues & ensure that retail is apprised of the quality standards and processes.
• Working with retail team for customer related issues / customer escalations to ensure proper handling and timely repair.
• Work with LOEWE designated repair center ensuring they follow LOEWE quality standards, follow up with quality issues, & reconcile billing payments.
• repair lead-time and service level in SEAO (monthly reporting & analysis) 
• Defective tracking & product management.
• Place & track orders for spare parts between Headquarters Team and repair center.
• Work closely with Retail In-store After Sales & Quality Specialists and train teams on global customer service policy & in-store leather maintenance service.
• Follow credit notes from Headquarters Team and work with local logistics/finance for destruction of defective products.

Key Requirements 

• 3-4 years of previous experience in quality management (preferably from a luxury or fashion/Leather Goods brands)
• Diploma or equivalent
• Proficient user of Microsoft Office specially Excel and PowerPoint
• Excellent interpersonal and problem-solving skills
• High sensitivity & passion for luxury & fashion
• Exceptional analytical, communication and problem-solving skills