Assistant Boutique Manager / Boutique Manager

MISSION AND RESPONSABILITIES: 

You are THE Guerlain Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Guerlain team, the Assistant Boutique Manager / Boutique Manager represents the brand values towards the customers and peers at all times. 

BUSINESS VISION 

• Ensure all activities are aligned with the vision and strategy set by the Local Market Retail Team. 

• Encourage innovation and creativity within the team, contributing to the overarching business objectives. 

CUSTOMER EXPERIENCE 

• Act as a role model to the team, embodying the brand's values in all interactions with customers. 

• Inspire the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality. 

CLIENTELING 

Client Relationship Support: 

• Assist in implementing client relationship management strategies to build and maintain strong client connections. 

• Provide exemplary client service, showcasing an understanding of client preferences and needs. 

• Support the team in executing effective clienteling practices, ensuring personalized and attentive service to all clients. 

Event and Experience Assistance: 

• Aid in planning and organizing in-store events or exclusive experiences for clients. 

• Assist in coordinating with different teams for event execution, ensuring a seamless and memorable client experience. 

• Gather client feedback post-events and share insights with the Marketing Teamfor continuous improvement of client experiences. 

Feedback and Team Collaboration: 

• Collect and relay client feedback, helping to refine service standards and client engagement strategies. 

• Encourage the team to share insights from client interactions and use these learnings to enhance the overall client experience. 

TALENT MANAGEMENT 

• Provide coaching and mentoring to team members, fostering their professional growth. 

• Develop and nurture talent within the team, preparing them for future roles. 

FINANCIAL TARGETS 

• Motivate Beauty Consultants to meet individual and team financial targets. 

• Implement client-centric initiatives focusing on increasing conversion rates, cross-selling, and enhancing the Average Basket Size 

MERCHANDISING 

Inventory Management: 

• Monitor inventory levels closely to ensure the store never runs out of stock, particularly for high-demand items. 

• Analyze sales data to understand the run rate of different products and adjust inventory orders accordingly to maintain optimal stock levels. 

• Work closely with the supply chain and procurement teams to forecast and plan for inventory needs. 

Product Launches and Promotions: 

• Lead the planning and execution of product launches and promotional events. 

• Ensure the team is fully briefed and trained on new products, their features, and benefits to provide knowledgeable customer service. 

• Collaborate with marketing and visual merchandising teams to create engaging and effective displays and promotional materials. 

Visual Merchandising: 

• Maintain store presentation and visual merchandising in line with brand standards to enhance customer experience and drive sales. 

STORE OPERATIONS 

Safety and Security: 

• Ensure strict adherence to all safety protocols to maintain a secure environment for both staff and customers. 

• Regularly review and update safety procedures in line with company policy and local regulations. 

• Conduct briefing and training to keep the team prepared for emergency situations. 

Workflow Management: 

• Implement and monitor efficient workflows within the store to optimize operations and customer service. 

• Ensure all team members are trained on and adhere to established operational procedures. 

• Regularly assess and refine workflows to improve efficiency and effectiveness. 

Compliance and Standards: 

• Oversee all operations to ensure full compliance with company policies, legal standards, and local regulations. 

• Conduct regular audits and checks to ensure all practices within the store meet compliance requirements. 

ADMINISTRATION 

Sales Reporting and Analysis Support: 

• Assist in compiling and analyzing weekly and monthly sell-out reports, providing key data and preliminary insights to the Area Manager. 

• Help gather and organize sales performance data, customer trends, and product popularity for reporting purposes. 

Commission Tracking: 

• Support the communication of commission structures and calculations to the sales team, ensuring transparency and understanding. 

WHAT WE REQUIRE FROM YOU: 

• Exemplify Professional Excellence: Demonstrate the highest standards of professionalism, a deep personal commitment, and a strong passion for the Guerlain brand. 

• Thrive in a Dynamic Environment: Be adaptable and efficient in a collaborative and fast-paced work setting. 

• Enhance Client Engagement: Actively work towards creating meaningful experiences for clients and expanding client networks. 

• Stay Informed and Innovative: Keep abreast of the latest trends and innovations in the beauty industry, reflecting this knowledge in your work. 

• Embrace Learning and Innovation: Be open to experimenting with new approaches in your tasks and seize opportunities to acquire new knowledge and skills.