Assistant Director / Deputy Director, Supporters Engagement (CEP)

The Assistant Director / Deputy Director of Supporter Engagement leads the delivery of the Society’s strategies across volunteer engagement, donor engagement and partner engagement. Reporting directly to the Head of Community Engagement and Partnerships (CEP), the role provides leadership to ensure coherent, high-quality, and impactful long-term relationships that advance the well-being of children. The role works closely with internal stakeholders to translate strategy into execution, ensure effective governance and safeguards and build strong supporter pipelines that contribute to the Society’s mission, financial sustainability and reputation.

Key Responsibilities

1. Strategy Implementation, Leadership and Governance

• Provide day-to-day leadership and supervision of teams responsible for volunteer engagement, donor stewardship and partner management, ensuring alignment, accountability, and performance management.
• Support the Head of CEP in policy development, frameworks, SOPs and governance processes related to supporter engagement and partnerships.
• Ensure compliance with organisational policies, safeguarding requirements, screening processes and risk management frameworks for volunteers, donors and partners.
• Monitor operational risks related to supporter engagement and escalate issues appropriately, ensuring timely mitigation and reporting.
  

2. Donor and Partner Engagement

• Oversee the management and stewardship of existing corporate donors and partners, ensuring strong relationships, fulfilment of commitments and high-quality engagement experiences.
• Support the cultivation and development of new partnerships in collaboration with the Head of CEP, including corporate partners, foundations and philanthropists.
• Work with Centre and Department Heads to identify partnership opportunities that support service delivery, innovation, and capability building.
• Represent the Society at engagement activities, partner meetings and external platforms as delegated.
  

3. Volunteer Engagement

• Lead the implementation of volunteer engagement strategies to attract, retain and deepen relationships across the different segments.
• Oversee volunteer engagement frameworks, including recruitment, recognition and impact tracking, ensuring alignment with programme and supporter needs.
  
  

4. Performance Management and Resource Sustainability

• Support fundraising and engagement initiatives that contribute to the Society’s financial sustainability, working closely with the Head on targets, forecasting and reporting.
• Track and analyse performance against engagement and fundraising KPIs across volunteer, donor and partner pillars.
• Prepare regular reports and insights for the Head of CEP, Management and relevant governance committees.
• Contribute to continuous improvement by identifying trends, gaps and opportunities to strengthen supporter engagement and impact.
  

5. Any other duties and responsibilities as directed.

Qualifications and Experience

• Minimum degree holder
• At least 8-10 years of relevant experience in fundraising, volunteer management or stakeholder relations, with at least 3-5 years in a managerial position, preferably in the social service or non-profit sector.
• Demonstrated experience managing teams and translating strategy into effective operational delivery.
• Experience working with corporate partners, donors and volunteers across diverse engagement models.
• Sound understanding of governance, safeguarding, and risk management in external engagement.
• Strong communication, stakeholder management and coordination skills.

Personal Attributes

• Collaborative and solutions-oriented leader
• Strong organisational judgement and attention to detail
• Able to balance operational delivery with strategic intent
• Comfortable working across multiple stakeholder groups and priorities
• High integrity and strong commitment to the well-being and protection of children