Assistant Director- Product Consultant

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong technical proficiency with enterprise software solutions, particularly in KYC, Supply Chain, and Third-Party Risk Management domains
• Solid knowledge of scripting languages such as Python or other object-oriented languages
• Experience with API integrations, including RESTful APIs
• Proficiency in providing effective and efficient web-portal support
• Excellent problem-solving skills with strong attention to detail
• Exceptional interpersonal and communication skills, with the ability to engage effectively with both internal and external stakeholders
• Agile mindset with the ability to quickly learn new products, systems, and processes
• Ability to collaborate across cross-functional teams including product, engineering, support, and operations
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field

Responsibilities
This role is responsible for providing product and technical expertise to ensure seamless client implementations and high-quality ongoing support for Moody's solutions.

• Develop a strong understanding of system specifications and capabilities of Moody's solutions to support successful client implementations
• Consult with end users to improve system efficiency and recommend innovative solutions
• Maintain and enhance Customer Engagement technical documentation, including manuals, guides, and new materials reflecting system or process changes
• Partner closely with Implementation Specialists and Project Managers on new implementations and existing client change requests
• Act as a point of escalation for customer support tickets related to workflow tools, triaging issues to appropriate internal teams when required
• Collaborate with Product teams to document processes for new products, releases, and system upgrades
• Work cross-functionally with fulfilment, support, engineering, and operations teams to resolve client issues and enhance service delivery
• Participate in implementation and project calls to provide product expertise and technical guidance as needed

About the Team
The Customer Engagement team within the Corporates & Government business unit partners closely with clients to deliver seamless implementations and ongoing technical support. The team plays a critical role in ensuring customers realize full value from Moody's solutions by combining product expertise, technical insight, and a strong commitment to service excellence.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.