Assistant Executive (Marine Claims)

Company Overview

A company in the insurance industry is hiring for a Claims Executive position. The organization is committed to delivering efficient and accurate claims handling while maintaining strong relationships with clients, intermediaries, and internal stakeholders. This role offers exposure to end-to-end claims management in a collaborative environment that values professionalism, attention to detail, and continuous learning.

Job Description

1. Handle telephone enquiries and walk-in customers, while liaising closely with clients, intermediaries, surveyors, handling agents, overseas principals, and related internal parties
2. Manage claims correspondence and attend meetings with clients and intermediaries when required
3. Coordinate claims notification activities, including gathering customer information, arranging surveys, and engaging settling agents where necessary
4. Create and maintain claim files, review policy, reinsurance, and treaty arrangements, and confirm underwriting acceptance with internal stakeholders
5. Prepare and issue claims-related documentation, including acknowledgment letters, payment advice, cash-call advice, and reserve recommendations, while ensuring timely follow-up
6. Monitor premium payment status, manage diary and file reviews, escalate cases beyond authority levels, support recovery actions, and compile claims statistics as required

Qualifications

1. Diploma or degree in Insurance, Maritime Studies, or a related discipline
2. Professional insurance qualifications such as ACII, AAII, CGI, or equivalent will be an advantage
3. Good working knowledge of Microsoft Office applications
4. Relevant claims or insurance-related experience will be an added advantage
5. Strong interpersonal and communication skills, with the ability to work with multiple stakeholders
6. Ability to multitask, work collaboratively as a team player, remain conscientious and tactful, and demonstrate a customer-focused mindset with a willingness to learn new skills

EA: JAC Recruitment Pte. Ltd.

EA Licence: 90C3026