Assistant F&B Ops Manager

Responsibilities:

• Work alongside HR to identify the best available talent for the team.
• Develop a pre-opening training plan for front-of-house operations.
• Support the Director of Food and Beverage during pre-opening to develop departmental standard operating procedures (SOPs).
• Supervise all operational and administrative aspects of In-Room Dining (IRD) and Pool Bar, including order taking, trolley setup per standards, and delivery to guest rooms and guests in the pool area.
• Ensure adherence to operational standards, policies, SOPs, and quality measures at all times.
• Foster synergy between In-Room Dining and other F&B outlets, as well as Rooms Division departments.
• Continuously oversee the maintenance and cleanliness of all In-Room Dining and Pool Bar areas, conducting monthly or more frequent walk-throughs with engineering and housekeeping colleagues. Follow up on reports to ensure an immaculate environment, covering the main In-Room Dining area, floor pantries, storage areas, and equipment for both In-Room Dining and Pool Bar.
• Lead, train, and supervise the In-Room Dining and Pool Bar team.
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards, and guest incident reports. Formulate action plans accordingly, in cooperation with the respective chef in charge.
• Coordinate with the kitchen to ensure timely and accurate service.
• Monitor inventory levels and coordinate with suppliers for ordering and deliveries.
• Work with the stewarding team to ensure equipment needs are met and properly maintained.
• Assist in creating and executing the department's budget and forecast.
• Monitor business forecasts to efficiently plan for manpower, equipment, and supplies.
• Train, evaluate, and schedule colleagues according to standards and business requirements.
• Collaborate with the team to develop new ideas and promotions to increase food and beverage sales.
• Maintain high team morale and team spirit within the department.
• Ensure all required departmental meetings are conducted.
• Maintain an updated and accurate point-of-sale system.
• Handle billing and ensure accurate financial transactions.
• Conduct daily food and beverage tastings.
• Ensure compliance with all food and beverage policies, standards, and procedures, including food handling and sanitation.
• Conduct performance management for all team members.
• Be well-versed in all necessary Hotel brand standards and history and ensure all direct reports are likewise versed.

Other Responsibilities

• Ensure a service-oriented culture focusing on guests’ needs
• Be well versed in the hotel’s fire and life safety emergency procedures
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Build strong working relationships with other hotel departments
• Attend meetings with senior management to discuss future business strategies and review ongoing action plans and progress
• Maintain the highest standard of personal appearance and cleanliness
• Perform other duties assigned by the management

Competencies

• Comfortable with busy high-quality operations, multi-tasking as well as having strong interpersonal skills
• Strong leadership, interpersonal and training skill
• Acts as role model to demonstrate appropriate behaviours
• Creative and passionate
• Standard brand passion and ambassador
• Hands on 
• Up to date with market trends
• Good communication and customer contact skills 
• Luxury service oriented with an eye for detail
• Ability to work well in stressful and high-pressure situations
• A team player and self-starter

Knowledge and Experience

• Candidate must possess at least a Secondary School "O" Level, "N" Level or higher / Pre-U / A level / College, Diploma, Advanced / Higher / Graduate Diploma, Food & Beverage / Professional Certificate/NiTEC. 
• Minimum 2 years of relevant experience in a similar luxury hotel or restaurant capacity
• Must possess excellent communication and organisational skills