We are eager to add a diligent Assistant Guest Service Manager - M Hotel Singapore to join our amazing team at M Hotel Singapore in Anson, Central Region.
Growing your career as a Full time Assistant Guest Service Manager - M Hotel Singapore is an awesome opportunity to develop competitive skills.
If you are strong in people management, attention to detail and have the right drive for the job, then apply for the position of Assistant Guest Service Manager - M Hotel Singapore at M Hotel Singapore today!
Operations
- Supervision of all Club operations in the absence of the Club Manager
- Be primarily responsible for all general club operations
- Ensure, in an efficient and effective manner, that the M Club staff meet requirement customer service standards and expectations
- Ensuring that M Club staff adhere to, and are held accountable for established operation procedures and ensure training requirements have been met
- Interact with the guest during cocktail hour to find out more about their needs and requirement during their stay
- Follow up on guests’ feedback
- Ensures all guests complaints are resolved before departure and where required, to follow up after departure
- Encourages guests to post on all social media such as TripAdvisor, Instagram etc and reply to feedback accordingly
- Respond to emergency situations using appropriate procedures
- Train, guide, coach and develop the team to handle day-to-day duties/tasks more efficiently
Guest Service
- Engage each guest as a unique individual and listen attentively to their requests
- Anticipate and address guest’s service needs
- Handling VIP guest stay experience
Benefits of working as a Assistant Guest Service Manager - M Hotel Singapore in Anson, Central Region:
● Company offers great benefits
● Room for Advancement
● Competitive salary
No CV Required
How to get there?
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