Assistant Human Resources Manager - Holiday Inn Express Singapore Serangoon

What’s the job?
Assistant Human Resources Manager is responsible for overseeing all aspects of human resources in the hotel including recruitment, training, employees’ relations, performance management and compliance with legal requirements and IHG policies and procedures.  Assistant Human Resources Manager also promotes a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

Your day-to-day
People
•    Be first point of contact for all team members in relation to human resources function and queries 
•    Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
•    Educate and train managers on HR disciplines to foster productivity and enhance performance
•    Welcome and conduct new team member orientation
•    Coordinate both internal and external training programs and send relevant employees for training
•    Ensure hotel or company hiring standards and applicable laws and regulations are followed
•    Build great relations with outside contacts
•    Assist in the recruitment, resourcing and reference checking of all new team members
•    Organize and assist in the employee engagement activities in the hotel
•    Assist in implementing new training programs in the hotel and make sure its completion by team members 
•    Monitor training effectiveness and assess ongoing learning and development needs within the team
•    Implement employee recognition programs to boost morale and encourage high performance
•    Be creative and implement new initiatives within the allocated budget to boost employee’s engagement and positive work environment
•    Oversee performance appraisal processes, working with department heads to ensure regular feedback and development plans are in place
•    Manage employee improvement plans and support coaching efforts to enhance individual and team performance
•    Oversee maintenance of accurate and up-to-date personnel files and records for all employees
      including payroll, attendance, and personal data
•    Prepare HR reports, tracking key metrics like turnover, retention, and training records

Guest Experience
•    Develop creative ways to inspire and motivate team members to provide guests with a unique experience
•    Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
•    Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience
•    Adheres to Brand standards for Holiday Inn Express, at all times and encourages others to do the same
•    Acts as a Brand Hearted ambassador for the hotel

Financial
•    Prepare Human Resources department budget and control expenses
•    Monitor staffing to manage costs
•    Assist with payroll queries in a timely manner
•    Look for ways to increase productivity and decrease costs together with General Manager 
•    Monitor WOT and make sure it is updated in a timely manner
•    Administer hotel-specific compensation packages, including benefits bonuses and insurances, and be updated with competitive pay structures
•    Communicate benefit options and policies clearly to employees, handle any inquiries and make sure that all policies are updated 
•    Ensure compliance with law, health and safety regulations, and industry-specific standards
•    Oversee employee safety protocols and workplace inspections to maintain a safe environment for both staff and guests
 

Responsible Business
•    Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
•    Ensure compliance with relevant employment laws, policies and procedures
•    Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
•    Assist to submit Team Member’s accident report (if any) to Ministry of Manpower promptly
•    Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
•    Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
•    Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
•    Participate in hotel projects when required 
•    Perform any other duties as required 
•    Visit forums, conferences and HR related events

What we need from you

•    Minimum Diploma in Human Resources Management or equivalent
•    2 years’ related experience in Human Resources, or an equivalent combination of education and experience
•    A positive and keen to learn attitude.
•    Must be proficient in written and spoken English and with good communication skills