Assistant Manager, Human Resources

Assisting the Assistant Director (Corporate Services) and be responsible for handling all the HR functions including recruitment, training, payroll, compensation & benefits, employee relations in Boys’ Town.  Ensuring smooth HR operations on a daily basis and provide quality customer service to both internal and external clients. The incumbent needs to help to coach, counsel, and discipline HR employees. Support in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. 

FUNCTIONAL – HUMAN RESOURCE

Talent Acquisition and Recruitment:

• Collaborate with hiring managers to identify staffing needs and develop effective recruitment strategies.
• Manage end-to-end recruitment processes, including job postings, candidate screening, and interviewing.
• Ensure a positive candidate experience and contribute to building a diverse and inclusive workforce which includes on-boarding process. 
• Lead and participate in recruitment strategy efforts such as career fairs, career talks etc.
• Handles end-to-end process for Assistant Manager and above level entries, transfers and exit.

Employee Relations:

• Act as a point of contact for employees, addressing HR-related queries and concerns through email, face-to-face and/ or ticketing system.
• Assist in the resolution of workplace conflicts and employee relations issues.
• Contribute to the development and implementation of employee engagement initiatives.
• Oversees the training and development records for all employees.

Learning and Development:

• Identify training needs and coordinate learning and development programs.
• Facilitate training sessions and workshops as needed.

Performance Management:

• Manage the performance management process.
• Support assistant managers and above in setting performance expectations and conducting performance reviews.
• Contribute to the continuous improvement of performance management systems.

General HR Management:

• Collect HR data collection from employees for the purpose of generating operations and HR insights.
• Establish, review and manage all standards and practices of corporate governance, audits relating to HR and ensuring compliance and proper documentation.
• Ensure all HR matters are in compliance with relevant laws & regulations.
• Prepare, structure and manage HR data and information to assist in the analyses off operations and HR issues.
• Innovate HR processes and practices through digitalization by evaluating its impact on the delivery of HR services. 
• Manage, review HR quality service level agreement and ability to communicate findings and outcomes of HR service quality reviews to relevant stakeholders.
• Manage, update and maintain an effective and efficient HRIS which includes Assistant Manager and above employee data and leaves administration.
• Participate in projects, committees, taskforce being appointed by the Assistant Director or management team.
• Manage and maintain all assistant managers’ level and above HR records, PFiles, training and development. 

HR Administration:

• Manage HR documentation, including employee contracts, policies, and procedures.
• Maintain accurate and up-to-date employee records.
• Manage and handle payroll vendor to manage payroll processes and functions including submitting/ filing of CPF, Income Tax and all other statutory claims.
• Assist in the administration of employee benefits including insurance.

Other Administration: 

• Manage, update and submit various reports eg. Headcount, Training, Management, Statutory, Surveys report etc.
• Manage and handle statutory reporting, submission of claims, grants and funding.
• Participate in manpower, C&B and any other related surveys.
• Participate and provide administrative support (which include any statutory requirement related e.g PDPA, Safe Management etc.) to the Human Resource Manager.
• Any other duties assigned.

MANAGERIAL

• Report to and provide regular feedback to the Assistant Director (Corporate Services) of Boys’ Town. 
• Coach, counsel, and discipline and guide HR team members, interns and temp staff.
• Attend management and other relevant meetings and to do presentation when necessary.

REQUIREMENTS

• At least a Degree in Business Administration or Human Resources.
• At least 5 years of relevant working experience and 3 years in the capacity of a Senior HR Executive, preferably in non-profit sector.
• At least 3 years of direct payroll processing.
• Experienced in managing and leading HR team members.
• Good understanding of the Employment, CPF, Employment of Foreign Manpower, Retirement & Re-Employment, WICA, Workplace Safety and Health Act.
• Have an eye for details. 
• Good in record keeping (filing/documentation etc.).
• Ability to handle sensitive and confidential information with discretion
• Proficient in HRIS and MS Office suite (i.e. Microsoft Outlook, Excel, Word, PowerPoint etc)
• Strong interpersonal and communication skills.
• Good initiative and able to work independently.
• Ability to work fast and handle pressure well.