Assistant Manager, Operations and Governance

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

Function: Operations

Location: Singapore

Grade: Assistant Manager

Role Purpose

Support the effective implementation and oversight of Anti-Financial Crime (AFC) controls within Life Operations by delivering independent monitoring, control assurance, incident management, and governance activities.

Key Responsibilities

1. AFC Monitoring & Control Assurance

• Execute risk-based monitoring and quality assurance reviews.

• Identify control gaps and support remediation activities.

• Escalate material findings and emerging risks.

2. AML/CFT Control Implementation

• Support development and maintenance of AML/CFT procedures.

• Validate control effectiveness.

3. MI Reporting & Data Analytics

• Prepare AFC dashboards and management reports.

• Analyse trends and risks.

4. Transaction Monitoring (TM)

• Support TM rule lifecycle and alert quality reviews.

5. AFC Incident Management

• Coordinate tracking and resolution of AFC incidents.

6. Governance & Stakeholder Coordination

• Support audits, reviews and governance forums.

Experience & Qualifications

• Minimum 3-4 years of experience in AML/CFT, Financial Crime, Risk or Compliance.

Key Skills

• Strong analytical and stakeholder management skills.

FWD Competency Alignment (Assistant Manager)

• Execution & Delivery

• Analytical Capability

• Stakeholder Collaboration

• Risk & Control Mindset

Key Performance Indicators (KPIs)

• Quality of monitoring activities.

• Timely closure of incidents and actions.