Assistant Manager/ Senior Associate, Workers' Engagement & Feedback Management

Key Responsibilities

• Plan, organise and facilitate worker engagement activities, and manage safe, open and approachable communication channels for the construction workforce to provide feedback.


• Build rapport and maintain regular communication with workers in a respectful, empathetic and culturally sensitive manner.


• Collect, analyse and synthesise workers’ feedback related to safety, welfare, and living and working conditions to identify improvement opportunities.


• Coordinate with relevant stakeholders, including contractors and dormitory operators, to share feedback and track follow‑up actions to closure, with proper documentation for audit purposes.


• Verify effectiveness of follow‑up actions, including checking back with workers to confirm outcomes where appropriate.


• Liaise with external stakeholders such as NGOs and government agencies to support outreach initiatives (e.g. welfare talks and engagement activities).


• Support the planning and execution of welfare initiatives and engagement events to enhance workers’ wellbeing.


• Prepare reports, summaries and presentation materials on engagement outcomes, feedback trends and case status for management review.


• Perform other duties related to workforce engagement, welfare and community‑building as assigned.