Assistant Manager, Service Delivery

Responsibilities

• Oversee and manage financial counselling operations.

• Liaise with Billing Office on billing matters, including clarifications on patient bills and tagging of inpatient codes.

• Supervise daily ground operations in the Ops Room to ensure smooth workflows.

• Manage logistics, procurement, onboarding/offboarding, and administrative coordination with internal stakeholders (e.g. Legal, Communications) and external partners/vendors.

• Support programme expansion through stakeholder engagement and vendor management, including feedback for process improvement.

• Optimise and streamline operations workflows to improve efficiency and service delivery.

• Lead and facilitate ground operations meetings.

• Undertake other ad hoc projects and administrative tasks as required.

Requirements

• Bachelors degree in any discipline.

• Strong communication, planning, and coordination skills.

• Proficient in Microsoft Office and digital platforms.

• Prior experience in healthcare or hospital operations will be an added advantage.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltds PDPA and e2is PDPA.