ASSISTANT OUTLET MANAGER / OUTLET MANAGER

This position is responsible for managing the floor operation with the direction of the Area Manager on day to day business of the outlet and also assist to manage outlet profit and loss performance as well.

Primary Duties:

1. Understands the company culture and exemplifies the brand style

2. Lead and demonstrate the basics (Smile, greeting, responding, organization, safety, house rule and others)

3. Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server, cashier and others)

4. Effective reporting and discussing with the direct report

Secondary Duties:

1. Oversee general day-to-day management & operational of the restaurant business

2. Responsible for outlet sales target and KPIs include overall cost, i.e. food cost and labour cost

3. Enhance the leadership and performance excellence o the team members by training, motivating, assessing, and being a role model for all team members to provide customers with high quality of service

4. Respond to the customer or team members comments and feedback professionally. Report, discuss and consult with Area Manager on the comments and feedback

5. Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow FEFO (first expired first out) system

6. Responsible and ensure outlet safety, cleanliness, hygiene and keeping in high standards

7. Ensure respective section in outlet follow SOP manual and execute accordingly

8. Responsible for outlet workforce arrangement, scheduling and reporting shortage or excess of the workforce to Area Manager regularly

9. Good knowledge about all menu, able to explain clearly to team members during training

10. Manage outlet recruitment and training

11. Implement Strategies to boost staff attitude, morale and motivation

12. Maintain food standard and quality control