Assistant Reservation Manager

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
• Supporting & Handling Email Reservations
• Taking Internal & External calls follow LISTEN/LQA Standard
• Perfect Arrival Check
• Rate Loading
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
• Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
• As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.
• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational
• Manage rooming lists, corporate bookings, and crew blocks as required
• Travel Agent Commission Reconciliation

• Minimum of 3 years of relevant experience in the reservations sales
• Strong working knowledge of CRS, PMS, TARS or distribution systems
• Results Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills
• Customer/Commercial focus
• Team support and development mindset for the team
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic

Job Highlights

• Birthday Leave
• Discounted Room Rates across ACCOR Properties
• Duty Meals