Assistant Restaurant Manager

Assistant Restaurant Manager oversees and support the operations at dining establishments to ensure profitability and an enjoyable dining experience.

Role & Responsibilities

Business Operations

- Assist the Outlet Manager in daily operations to deliver quality food, service and ambience to our guests

- Ensure that standard operating procedures are maintained consistently, including service recovery, restaurant task cycle and cost control

- Take ownership of outlet sales, food quality and guest experience

- Uphold safety, hygiene and cleanliness as required by NEA/SFA regulations and company requirements

- Responsible for manpower scheduling, administrative matters, performance management and inventory control where necessary

People Management

- In-charge of recruitment, selection and training of new hires

- Monitor and manage the staff performance including punctuality, customer service and food quality

- In-charge of overall supervision of the outlet/restaurant

- Facilitate innovation and lead staff to implement change

Customer Service

- Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience

- Ensure and maintain service quality and professional etiquette

- Customer feedback management

Adhering to Quality and Standards

- Examine food and beverage preparation

- Ensure quality control for food and service

Skills/Qualifications

• At least 5 years of relevant experience in F&B restaurants
• Minimum ‘O’ level or Graduate Diploma in any field/Diploma/Advanced/Higher/ in F&B service or equivalent
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work cohesively with fellow team members as part of a team