Assistant Restaurant Manager - Start Now

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area.
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience.
• Manage and coordinate activities with people, products and equipment to maximize sales and profit.

Responsibilities:

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team.
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement.
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary.
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary.
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection.

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues.
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task.
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner.

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards.
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant.
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety.

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions.
• Provide training to encourage role rotation amongst service staff.
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices.