Assistant Vice President, Process Improvement and Project - HSBC Life

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Process Improvement and Project.

In this role you will: 

• Serve as the key Subject Matter Expert (SME) for Distribution Compensation & Operations, covering core workflows, business requirements, test validation, and system implementation.


• Map and analyze current-state (“As-Is”) processes, and design future-state (“To-Be”) workflows to support target outcomes.


• Provide clear guidance to Transformation Business Analysts, IT developers, and QA teams to confirm business rules, logic, and end-to-end process intent.


• Review IT functional solutions to ensure full alignment with agreed business requirements and expected controls.


• Define, coordinate, and execute User Acceptance Testing (UAT) scenarios to ensure robust coverage of intended business outcomes and key use cases.


• Communicate system and process changes to business end-users ahead of implementation, including training materials (e.g., decks, user guides, and walkthroughs).


• Identify and recommend opportunities to enhance processes, workflows, and system usage based on delivery experience and stakeholder feedback.


• Support on ad hoc tasks and initiatives as assigned

To be successful you will need: 

• Strong Microsoft Office Skills, including Excel (Pivot Tables, Formula), Word, Visio, PowerPoint


• Experience in Distribution Compensation and Operations within the insurance industry would be a strong advantage


• Strong interpersonal skills and enjoy working in a team; with effective written and verbal communication to collaborate with a wide range of stakeholders


• Highly detail-oriented, with strong business analysis capability to ensure the accuracy and quality of deliverables.


• Demonstrates critical thinking, able to evaluate information objectively, challenge assumptions, and make sound, data-driven recommendations.


• Ability to manage multiple priorities effectively in a fast-paced environment, consistently meeting tight timelines.


• Resourceful and self-directed, with strong problem-solving skills and the ability to work independently when required.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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