ASSOC, Credit Operations Specialist, CBWMO, Group COO

Job Scope:

• Manage the end-to-end processing of record creation and system updates within the Bank's operating systems, specifically for Secured Loans.
• Execute disbursement and fee payment processes related to Secured Loans, ensuring accuracy and compliance.
• Generate and dispatch payment instructions, advice, and customer notification letters.
• Conduct review and update of system reports on a daily, weekly, and monthly basis to maintain data integrity and operational oversight.
• Oversee the systematic filing and archival of source reports and media, adhering to established record-keeping policies.
• Address and resolve inquiries from customers and legal representatives in a timely and professional manner.
• Contribute to audit preparations, user acceptance testing (UAT), live verification (LV), and system enhancement initiatives.
• Undertake and manage ad-hoc projects as directed by the Team Manager or Supervisor.
• Ensure all operational requests are processed accurately and efficiently, meeting established service level agreements and turnaround times.
• Proactively identify and escalate any discrepancies or deviations to the Team Manager/Supervisor for prompt resolution.
• Uphold a consistently high standard of service delivery.
• Provide comprehensive support to the Team Manager/Supervisor, contributing to the seamless operation of the team and department.
• Collaborate with the Team Manager/Supervisor to propose and implement workflow improvements, identify potential operational risks, and develop effective mitigation strategies.

Candidate Requirements:

• A degree in Business and Finance, Business Administration, Operations Management, or a related discipline is preferred.
• A minimum of 3 years of relevant experience within financial institutions, specifically in Secured Loans processing.
• Familiarity with Process Improvement Toolkits, metrics, and measurement methodologies.
• A solid understanding of operational risks.
• Possesses meticulous attention to detail.
• Proven flexibility and the ability to effectively multi-task and manage diverse roles and activities simultaneously.
• Proficient in Microsoft Office Suite, with advanced skills in Microsoft Excel and Microsoft PowerPoint.
• Ability to undertake ad-hoc duties on weekends or outside of standard office hours for activities such as User Acceptance Testing (UAT), Live Verification (LV) testing, and Disaster Recovery (DR) drills.

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