Associate - Client Servicing

Job Description

Duties and responsibilities

• Assist the team’s primary contact to client on daily operational, issue discussion and any other requests.


• Preparation of Net Asset Value calculations as per service level agreement, including but not limited to fee amortization and accruals, financing accruals, management and performance fees computation


• Preparation of wire payments


• Ensure consistent deliverables to ensure high SLA compliance within set accuracy standards


• Assisting your manager and/or seniors on new client onboarding


• Prepare investor capital activities, annual financial audits and other statutory reporting


• Address and/or escalate all material issues affecting the NAV production process or client relationship to your manager in a detailed and timely manner


• Resolve issues/queries raised by clients in a timely manner and maintain a high level of client satisfaction


• Building and maintaining relationships and working closely with Krypton internal functions, clients and other professional parties.


• Ensure adherence to applicable best practices policies and client specific agreements


• Address and/or escalate all material issues affecting the NAV production process or client relationship to your manager in a detailed and timely manner


• Resolve issues/queries raised by clients in a timely manner and maintain a high level of client satisfaction

Qualifications Required:

• A bachelor’s degree in Account or Finance or equivalent professional qualification.


• At least 1 years of experience in Financial Services, particularly fund accounting experience in the fund administration industry. Fresh graduates are also highly encouraged to apply.


• Proficient in the use of Microsoft Office (Excel, Word, Outlook).


• Proactive, detail oriented, and able to identify and resolve issues independently.


• Able to communicate professionally both written and verbally.


• Organized, able to multi-task, and work under pressure to meet deadlines in a team environment.


• Experience in PFS-Paxus will be an advantage.