Associate, Customer Care - Immediate Start

Do you possess a genuine passion for connecting with people and making a positive impact? Do you thrive in a fast-paced and dynamic environment? We have an exciting opportunity for you to join our team as a Customer Care Associate where you will be responsible for providing excellent customer service support and overseeing administrative tasks related to customer care operations.

Roles & Responsibilities

• Respond to customer enquiries and feedback via different touchpoints such as hotline, emails, face-to-face interactions and live chat in a timely and professional manner
• Collaborate with various teams and stakeholders to identify appropriate actions and resolve customer feedback and drive implementation of improvement initiatives
• Escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
• Create and update documentation and resources including Standard Operating Procedures, training materials and knowledge base articles 
• Maintain accurate and up-to-date records of customer interactions and transactions, including records of lost and found property, in the CRM system
• Perform administrative tasks such as preparation of customer care reports and meeting minutes, management of office inventory and submission of billing-related documents
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, driving data-driven decision making
• Identify opportunities and provide insights with proposed recommendations to enhance customer experience and improve processes
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Support and execute any ad-hoc duties and projects as assigned or required, including the possibility of doing shift duties at information counters

Requirements

• ITE/Diploma in any field or equivalent
• Minimum 2 years of experience in customer service, preferably in a fast-paced environment
• Shift work required
• Customer-centric mindset with a passion for delivering exceptional experiences
• Proficient in organisational skills to manage customer records, documentation and administrative tasks
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
• Ability to work well in a team or independently
• Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Pro-active, self-motivated and keen learner
• Willingness to work on weekends and Public Holidays as required

Information

Only shortlisted candidates will be notified.

The level of appointment will depend on the qualifications and experience of the candidate.

For more information on Kallang Alive Sport Management, refer to this website, sportshub.sportsingapore.gov.sg