N

Associate Customer Experience Technical Services Systems Integration Specialist

salary Salary :

$30 monthly

icon building Company : Ntt Corp
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Associate Customer Experience Technical Services Systems Integration Specialist

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Associate Customer experience Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Key responsibilities:
  • Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
  • Functions jointly with the Implementation Engineering team to meet client requirements.
  • Action less complex configurations and installations.
  • Attend to less complex break/fix events during project lifecycle.
  • Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
  • Performs any other related task as required.

To thrive in this role, you need to have:
  • Demonstrate solution and service knowledge.
  • Possess sound knowledge of CX infrastructure and systems.
  • Demonstrate problem analysis and solution formulation skills.
  • Demonstrate learning and service orientation.
  • Demonstrate excellent attention to detail.
  • Demonstrate proactive management.
  • Demonstrate the ability to adapt to change and to think innovatively.
  • Display good verbal and written communication ability.
  • Demonstrate the ability to engage with a variety of stakeholders.
  • Possess good planning and time management ability.
  • Demonstrate the ability to cope under pressure.

Academic qualifications and certifications:
  • Bachelor's degree or equivalent in Information Technology or Computing or related field.
  • Relevant technology certifications such as -
  • NICE - NICE Engage NCSE (Support); NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.
  • Avaya - Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
  • Verint - Workforce Management (WFM); Interactions.
  • Genesys - Foundational Courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics.
  • Genesy - Level 1 Courses - Genesys Cloud CX Webinar - Genesys Cloud CX Overview; Genesys Cloud CX - Routing; Genesys Cloud CX - Telephony and Systems Basics; Genesys Cloud CX - Recording and Quality Management Basics; Genesys Cloud eLearning Path (QM, Scripting, et al).

Required experience:
  • Entry level experience in a technical implementation engineering.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Original job Associate Customer Experience Technical Services Systems Integration Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Share Job
Share Job

Auto-Apply to Associate Customer Experience Technical Services Systems Integration Specialist Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Associate Customer Experience Technical Services Systems Integration Specialist Jobs in Singapore

GrabJobs is the no1 job portal in Singapore, connecting you to thousands of jobs fast! Find the best jobs in Singapore, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.