Associate Director- Client Growth

About OSMOS  

Built by ex-Amazon ad-tech experts, OSMOS offers a future-proof Retail Media Operating System - boosting Retailer’s profitability by 7% of Sales! We are an Enterprise B2B SaaS startup, based out of Pune, India. With OSMOS's platform, retailers activate and delight 10x more Brands by offering an omni-channel media buying experience, advanced targeting, analytics & 2x better ROAS. Tier 1 Retailers and Marketplaces globally are accelerating their Monetization strategy with OSMOS and are innovating ahead of the market by at least 2 years.

Work Location: Singapore

Role Introduction

As the name suggests, we are looking for business-savvy candidates who can be a strong partner for our Clients - in delivering value & delight to them. This role will undertake a broad range of tasks such as building customer relationships, business & growth consulting, implementing success programs, contributing to pre-sales functions, onboarding and training clients, and filling up gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be technically savvy, social, and analytical, possess an aptitude for learning and using new technologies, have solid business acumen, and be able to communicate clearly and effectively. 

What will you do @ OSMOS?

• Develop and manage client portfolios by delivering business growth and profitability.

• Identify cross-sell and up-sell opportunities based on new product inventions and client needs.

• Plan and execute consulting and cross-sell / up-sell strategies for identified opportunities

• Analyze client performance data and identify patterns to drive business KPIs and forward-looking plans.

• Building long-term trusting relationships at all levels within Enterprise Clients

• Working with Clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.

• Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics & user behavior

• Being the Client’s advocate inside OSMOS to meet the Client’s needs

• Host product demos, training, and onboarding processes for existing & prospective Clients

You will be a great fit, if you have:

• At least 6 years of experience in client management, account management, or related roles

• Proven track record of leading diverse teams, consultants, and client portfolio

• Previous experience in tech /e-commerce startups/ SaaS startups is strongly preferred

• Bachelor’s or Master’s degree from a Tier-1/ Tier-2 accredited institute

• Startup-savvy, solid hustling, data driven decision making and problem-solving attitude

• Self-driven, highly organized, and able to multitask

• Ability to define and document customer success processes and best practices to deliver 10x customer experience.

• Knack for problem-solving, keeping the client’s interest in mind always.

• Great story-telling skills

• Experience presenting to external stakeholders including to CxOs

Why OSMOS?

• Startup-y. We believe Startup is a mindset. It’s about being scrappy, being nimble, solving tough problems with constraint resources and more. It’s about working hard and playing hard

• Enterprise SaaS. Opportunity to work with a Enterprise Product SaaS firm with aspirations of growing 10x across the globe

• AI led Retail Tech. We are working to digitize & democratize one of the most exciting and growing verticals - Retail Tech leveraging data, machine learning, and automation (culmination of ad-tech, mar-tech, and analytics for Retail vertical)

• Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business

• No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy, and empower our teams to do whatever it takes to do the unthinkable

• Problem Solving. We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem-solver in you

• Quirky & fun. Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe, and spreading love within the org!