Associate, Domestic Payment & Services Generalist, CBGO, Group COO

Company : Dbs Bank Limited

Job Description - Associate, Domestic Payment & Services Generalist, CBGO, Group COO

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Operational Processing

Execute business operations in line with SOPs, service-level timeliness, and quality standard.
Support onboarding and servicing for GIRO applications, Standing Instruction, Credit Card and Cashline products
Maintain documentation, audit trails, and reporting records for compliance

Process Optimisation & GenAI Adoption

Identify and automate repetitive manual tasks using GenAI or workflow enhancement
Participate in process re-engineering initiatives to streamline steps, update SOPs, and enhance overall operational productivity
Contribute to projects enhancing GIRO systems, focusing on GenAI and automation integration

Risk & Compliance

Adhere to operational controls, risk standards and data privacy requirement
Support investigations, audits and compliance check
Escalate unusual activities or potential breaches

Stakeholder Management

Collaborate with Business and Technology stakeholders to resolve issues, gather requirements
Communicate changes effectively and provide timely updates on processing status and exceptions

5. User Acceptance Testing & Live Verification

Plan, coordinate and execute UAT and LV for new feature, system upgrade and process changes

Requirements

Min 4 years of relevant Banking Operations experience and familiar with workflow tools
Able to work under tight pressure and schedules and SLA driven task
Detailed oriented and meticulous

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Associate, Domestic Payment & Services Generalist, CBGO, Group COO

Job Description - Associate, Domestic Payment & Services Generalist, CBGO, Group COO

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