Associate, People & Culture (People Governance)

The role is responsible for supporting the development of a positive, fair, and compliant workplace environment by assisting in the management of employee relations matters and ensuring adherence to company policies and employment regulations. The incumbent works closely with People & Culture colleagues, employees, and managers to address workplace concerns, promote effective communication, and support the consistent application of people policies and practices.

Key Responsibilities

• Primary point of contact for employees regarding workplace issues, grievances, and complaints.


• Support the investigation and resolution of employee complaints, misconduct allegations, and policy violations.


• Document and maintain detailed records of employee relations cases and disciplinary actions.


• Coordinate with and assist Internal Audit in employee-related investigations.

• Maintain accurate records of compliance activities - incident/investigation documentations, reports, training etc.


• Optimizing HR processes and workflows which involves streamlining and improving the efficiency of case management.


• Use data insights to recommend proactive measures and process improvements

The ideal candidate should have/be:

• Degree in Human Resources, Business Administration, Psychology, or a related field.

• IHRP certification.


• 1–3 years of relevant HR or Employee Relations experience.


• Knowledge of employment legislation, HR policies, and employee relations practices.


• Strong communication, interpersonal, and conflict-resolution skills.


• Good analytical skills with the ability to identify trends and recommend improvements.


• Detail-oriented with strong documentation and record-keeping capabilities.


• Proficient in Microsoft Office applications; experience with HR systems or case management tools is a plus.


• Ability to handle sensitive and confidential information with professionalism and discretion.