AV Field Technician (Level 2 Support)

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Job Summary:

We are seeking an experienced AV Field Technician (Level 2 Support) to provide advanced support, troubleshooting, and maintenance of audiovisual systems across various client sites. This role involves working hands-on with AV hardware, resolving technical issues that escalate beyond Level 1 support, and assisting with AV system installations and upgrades. The ideal candidate is a skilled problem-solver with solid experience in AV technologies and strong interpersonal communication.

Key Responsibilities:

• Provide Level 2 onsite and remote technical support for AV systems (video conferencing, audio systems, projectors, digital signage, control systems, etc.).
• Respond to escalated incidents from Level 1 support, resolving issues related to hardware, software, and network integration.
• Perform routine and preventive maintenance of AV equipment.
• Troubleshoot AV issues during live events or meetings and ensure minimal downtime.
• Install, configure, and test AV equipment such as microphones, speakers, displays, video walls, and control systems (e.g., Crestron, AMX, Extron).
• Support the integration of AV with IT systems (e.g., Teams Rooms, Zoom Rooms, SIP/H.323 conferencing).
• Collaborate with project managers and engineers during system installations and upgrades.
• Document all support activities, resolutions, and configurations in the ticketing system.
• Provide training and guidance to end users and junior technicians as needed.
• Maintain inventory of AV equipment and tools; coordinate RMA or warranty repairs when necessary.

• 1+ years of experience in AV field support or similar role.
• Strong knowledge of AV or related systems, signal flow, and troubleshooting methods.
• Hands-on experience with AV control systems (Crestron, AMX, Extron) or related technologies.
• Proficiency with video conferencing platforms (Microsoft Teams, Zoom, Cisco WebEx) or related technologies.
• Familiarity with networking fundamentals (IP addressing, VLANs, PoE).
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and manage multiple priorities in the field.
• Willing to travel to various clients’ sites.

• Opportunities to work on regional projects with global brands.
• Exposure to multinational clients, cross-border teams, and cutting-edge technology.
• Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.
• Team-oriented culture that encourages collaboration and continuous learning.
• Involved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.
• A booming industry with the rise of hybrid workspaces and smart office solutions.
• Competitive performance-based bonuses and salary increments.
• Comprehensive benefits including unlimited general practitioner (GP) visits, hospitalization and specialist coverage, complimentary health screenings, birthday leave, menstrual leave, and more.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.