AVP, Account Services Generalist, CBWMO, Group COO

Company : Dbs Bank Limited

Job Type : Full Time

Singapore

Job Description - AVP, Account Services Generalist, CBWMO, Group COO

Responsibilities

Review and update Standard Operating Procedure (SOP) before launch of new processes and/or processes change
Prompt management of document archival and retrieval
Perform technical verification checks on customer's documents and process customer profile maintenance in Bank's operating systems
Toggle between different systems to perform pre-processing and data entries
Actively participate in and promptly support UAT/LV for system/workflow enhancements
Establish and maintain effective relationship and partnership with key stakeholders
Ensure all requests are processed within specified Service standard, timely and accurately
Complete ad hoc assignments/tasks assigned within timeline
Handle operational issues and provide escalation to management team
Review and update system reports on daily, weekly and monthly basis
Challenge status quo and execute changes in an effective manner
Take initiative and ownership of all cases handled and follow up on resolutions closely
Proactively ensured all requests met Core Operational Risk Standard (CORS) requirements, reinforcing internal control standards and mitigating potential risks
Review and improve standards/procedures/framework for ensuring optimal customer experience
Manage and perform prompt call-back verification for customer static data updates, adhering to compliance standards

Requirements
- Bachelor's degree or equivalent in a relevant field
- Minimum 5 years of experience in a similar role within the financial services industry
- Strong communication and interpersonal skills, with the ability to interact effectively with clients and cross-functional teams
- Proficient in data analysis and problem-solving, with a keen eye for detail
- Demonstrated experience in managing client relationships and providing exceptional customer service
- Familiarity with banking operations, compliance, and risk management principles
- Ability to work independently and as part of a team, with a proactive and adaptable mindset
- Proficient in the use of relevant software and technology tools

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AVP, Account Services Generalist, CBWMO, Group COO

Job Description - AVP, Account Services Generalist, CBWMO, Group COO

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