AVP - Application Support

You will be taking a lead / senior role to provide application support to various applications for a financial institution

Responsibilities

• Provide level 2 application support
• Carrying out root cause analysis
• Ensuring application services are running
• Monitoring servers and application health
• Managing Incidents and issues related to applications under remit
• Involved in leading the team to perform root cause analysis
• Carrying out automation of processes
• Ensuring timely resolution especially for high severity incidents to business users
• Provide management reporting

Requirements

• Min 10 years of experience with min 7 years in application support role
• proven experience in supporting mission critical application
• Experience in banking industry is preferred
• Comes from strong technical background, able to perform troubleshooting if required
• Prior experience in automation using windows (scripting)
• Experience in troubleshooting windows systems issues
• Experience in vbscript is a plus
• Good experience in incident and problem management
• Strong analytical skills
• Strong communication skills

Interested candidates please email your latest resume to