AVP - Client Onboarding Facilitation Group

SMBC first opened its doors for business in Singapore in 1963. The Singapore branch was established as our hub in Asia Pacific outside of Japan in 2008 to support the growth and expansion of our customers in and across the region.

SMBC Singapore provides a comprehensive range of wholesale banking solutions as a full commercial bank in Singapore.

In 2023, we are honored to celebrate 60 years of business excellence in Singapore, the heart of our business in Asia Pacific. We continue to embark on our journey with our stakeholders towards a sustainable future.

Job Responsiblities
Strategic Leadership & Oversight

• Support onboarding strategy and execution for corporate clients across Asia-Pacific.
• Maintain visibility on onboarding pipeline and ensure timely activation of services.

Client Engagement & Handholding

• Serve as a client-facing point throughout the onboarding journey.

• Ensure client readiness through documentation guidance and training coordination.

Cross-Functional Coordination

• Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD [KYC], BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology.
• Chair regular onboarding forums or calls to review high-value or complex onboarding cases. Use these forums to escalate to Front Office RMs, Management teams to resolve bottlenecks.

• Participate in onboarding forums and escalate bottlenecks as needed.

Regulatory Compliance & Risk Governance

• Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross-border onboarding regulations.
• Ensure internal controls, quality assurance, and issue remediation frameworks are in place.

Process Optimization & Transformation

• Contribute to onboarding process improvements and process automation, workflow enhancement, and digitization initiatives in onboarding and implementation.
• Support dashboard reporting and SLA/KPI tracking.

• Participate & contribute to key strategic projects that will transform Customer journey.

Job Requirements

• 3-5 years of experience in banking or client service roles.
• Basic understanding of onboarding and KYC processes.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office tools.
• Client-Centric Mindset, ensuring client needs are addressed proactively.
• Coordination & Communication skills to manage internal and external stakeholders effectively.
• Execution Excellence to maintain rigor in documentation and tracking.
• Contribute to process improvement, Identifying and supporting enhancements in onboarding