AVP, MI and Analytics

GCB 6

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as a AVP, MI and Analytics.

In this role you will: 

• Maintain the Collections Management Information System and analyse collections and recovery performance.


• Produce MIS reporting: extract, prepare and present portfolio and operational insights.


• Ensure completeness and accuracy of IWPB consumer lending data; review data standards/definitions for Credit Bureau Singapore submissions.


• Manage and investigate Credit Bureau Singapore alerts as part of portfolio risk management.


• Investigate and resolve customer disputes arising from collections activity or credit bureau reporting.


• Embed the operational risk management framework, including Risk & Control Assessments to identify key risks and controls within Collections.


• Support and deliver Collections projects (Group/Region/local), partnering with stakeholders to ensure successful implementation.


• Build and enhance dashboards to track Collections productivity, efficiency and quality at individual and department level.

To be successful you will need:

• Degree holder or relevant working experience; statistical/programming background (e.g., SAS, SQL or similar).


• Experience in retail credit/collections and/or risk & control within banking preferred.


• Strong analytical and critical problem-solving skills; able to work with models, data and statistics.


• Hands-on experience in data mining and analysing large datasets.


• Proficient in Microsoft Office.


• Strong communication and interpersonal skills; comfortable working in a matrix/large-team environment.

Opening up a world of opportunity
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