AVP Production Support Analyst (Mobile Security and Biometric Specialist)

The AVP – Production Support Analyst (Mobile Security and Biometric Specialist) is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

• Support business and work with System administrators, developers, and analysts with troubleshooting issues.
• Perform change management and incident management utilizing documented procedures through change management tools
• Support service recovery procedures
• Participate in Problem Management processes to identify solutions for recurring problems.
• Document problem resolutions and publish knowledgebase.
• Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert.
• Support maintenance and migrations on the Authentication infrastructure.
• Regular weekend work and 12/7 L3 Operations support is expected.

Qualifications:

• 8+ years of relevant industry experience in one or more of the following Authentication products for Mobile Biometrics would be advantageous.
• Proficiency in Unix shell scripting and any of the programming languages like JAVA would be advantageous.
• Experience supporting REST and SOAP API web services calls
• Experience with Multifactor Authentication systems using Voice, Mobile Soft Tokens and SMS OTP.
• Experience with Middleware Products like IBM/Apache HTTP Server and Application servers IBM WASND/Tomcat Servers.
• Conversant in Linux-based environments (RHEL) that includes being conversant in terminal commands and developing shell scripts.
• Experience with critical production server support, application upgrades and project lifecycle/ SDLC processes.
• Experience with Mobile Security and Publishing to Apple and Google Play Store.

Desired Skills

• Good knowledge on Mobile development Platforms (IOS, Android).
• Experience with supporting one-time password technology using Voice, SMS, and Biometrics products
• Experience in High-level Programming languages like JAVA and Unix shell scripting.
• Experience working Linux environment is highly desirable for this role.
• Familiarity with IT Service Management processes based on the ITIL framework

Education:

• Bachelor’s degree/University degree or equivalent experience