AVP, SD - Payment Services

We’re looking for a proactive AVP, SD Payment Services to join GPS Ops. You’ll support the team’s day-to-day operational delivery, ensure strong administrative control, and help monitor and manage GSC (Global Service Centre) activities to meet service standards, quality, and risk requirements.

In this role you will:

-Perform day-to-day operational administration to support GPS Ops activities which covering Payment Services, Account Solutions, Cheque Services (tracking, reporting, coordination, documentation).

-Monitor GSC daily output (queues, volumes, ageing, SLA/TAT performance) and follow up on exceptions.

-Support work allocation / workflow management, ensuring tasks are prioritised and completed within agreed timelines and work closely with internal partners (e.g., GPS, Compliance, Risk, Service Management) to ensure smooth end-to-end delivery.

-Investigate and resolve operational issues, escalating where needed and tracking actions to closure.

-Maintain accurate MI / dashboards / trackers, and provide regular updates to stakeholders.

- Maintain robust controls and audit/regulatory readiness, including timely closure of internal/external audit actions and adherence to Group standards (FIM/BIM).

- Manage operational risk and resilience by monitoring exceptions, ensuring suspense account balancing and timely remediation, activating contingency plans, and escalating material issues appropriately.

-Contribute to process improvements (simplification, standardisation, reducing rework) and support change implementation.

To be successful you will need: 

-Experience in banking operations / payments / account services or similar operational environment.

-Comfortable with monitoring service performance (SLA/TAT, backlog, ageing) and managing follow-ups with offshore/onshore teams.

-Strong administrative discipline: documentation, trackers, evidence management, attention to detail.

-Good stakeholder management—able to communicate clearly and drive actions across teams.

-Strong Excel/MI skills (pivot tables, basic reporting); familiarity with workflow tools is a plus.

-A risk-aware mindset and understanding of operational controls.