AVP, Underwriting

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Responsibilities

·       Perform risk assessment and underwrite life, health, and long-term care insurance applications and preliminary underwriting enquiries in accordance with Singlife’s philosophy, risk culture and guidelines and within the agreed TAT.

·       Maintain high level of service quality for a positive customer experience and achieve Net Promoter Score. Provide any necessary support to Distribution channels and maintain positive relationship with partner firms.

·       Support ad hoc projects and tasks in relation to strengthen underwriting quality control, governance, customer experience, efficiency gain & automation etc.

·       Analyse underwriting and portfolio data to uncover emerging trends, patterns, and new insights, translating findings into data-driven recommendations that support underwriting guideline enhancements, risk management strategies, portfolio optimization, and informed business decision-making.

·       Ensure compliance with regulatory and risk management controls, corporate policies, procedures, and underwriting guidelines.

Key Decisions within the Role

·       Provide underwriting outcome on applications and policies within your authority limits

Team

·       Individual contributor and team player

Requirements

·       Minimally 5-8 years life & health underwriting experience, with Life underwriting authority limit of S$2Mil.

·       Demonstrate strong collaboration, organizational, communication, analytics & problem-solving skills. Adopt human-centered mindset prioritizing superior customer experience in the course of work.

·       Ability to work independently and adapt to dynamic, fast-paced environment and make sound decisions quickly while demonstrating flexibility and personal accountability.

·       Open-minded and ready to reimagine and change the status-quo

·       Bachelor’s degree

Key Stakeholders

·       External: Reinsurers, regulators, external auditors, vendors

·       Internal: Senior management, business stakeholders, Technology, Digital, Risk, Legal & Compliance, Customer Experience and Distribution