AVP/Senior Associate, Team Lead - Cash Management Operations, IBG Operations (IBGO), Group COO

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

• Team Leadership & Management: Lead and mentor the SG Cash Cheque Team providing guidance, coaching, and performance feedback to achieve operational excellence, foster professional development, and maintain high performance standards across all team members
• Daily Operations Management: Oversee end-to-end daily processing workflows, including resource management, ensuring timely and accurate execution of transactions while maintaining strict adherence to regulatory requirements and internal procedures
• Operational Support: Provide strategic and tactical support to daily production activities, troubleshoot complex issues, and implement process improvements to enhance overall operational efficiency
• UAT Coordination: Lead User Acceptance Testing initiatives for system upgrades, new implementations, and process enhancements to ensure seamless integration and minimal operational disruption
• Champion Operational Excellence: Maintain rigorous quality control standards, implement best practices, and ensure all deliverables meet or exceed client expectations and regulatory compliance requirements
• Risk Management: Proactively identify, assess, and mitigate operational risks while ensuring robust control frameworks are maintained across all processes
• Client Service Excellence: Drive superior client service delivery through effective communication, timely resolution of inquiries, and continuous improvement of service quality metrics
• Cross-functional Collaboration: Work closely with stakeholders to ensure seamless coordination and alignment of team process with broader organizational objectives
• Outsourcing Management: Oversee outsourcing vendors support ensuring ensuring timely and accurate execution of deliverables while maintaining strict adherence to regulatory requirements and internal procedures

Requirements

• Experience in a similar operations leadership role, preferably in the banking or financial services industry
• Strong interpersonal and communication skills with the ability to adapt to the changing needs of the organization and demands of both internal and external stakeholders
• Demonstrated ability to lead and manage a team, with a track record of driving process improvements and enhancing operational efficiency and improve customer experience
• Strong analytical and problem-solving skills, with the ability to interpret data and provide data-driven insights
• Adaptable and resilient, with the ability to thrive in a fast-paced, dynamic environment
• 100% work-in-office arrangement and rotate within 2 office locations - DBS Asia Hub (Changi) & DBS Asia Gateway (Jurong) due to nature of the operations
• Teamwork, Dependability, Strong risk & controls mindset and meticulous

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.