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AVP/Senior Associate, Workforce Management Specialist, SRE & Governance, Group Technology

icon building Company : Dbs Bank Limited
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Number of Applicants

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Job Description - AVP/Senior Associate, Workforce Management Specialist, SRE & Governance, Group Technology

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Roles & Responsibilities
  • Manage Workforce management, specifically roster schedule for SRE Operate
  • Ensure Work life balance is managed effectively, and shift arrangements are optimal including leave management, holiday plans and deployment schedules
  • Manage training schedule effectively without impacting Operations
  • Provide metrics on productivity, efficiency, learning curve, areas for improvement
  • Work with governance leads to delivering a playbook for onboarding on new tasks / activities to Production support
  • Providing status to leads, stakeholders and working with vendors to review the onboarding and offboarding of resources
  • Strong stakeholder management skills with focus on continuous service improvement and consistent delivery
  • Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs
  • Manage workloads across geographical locations and ensure optimal load balancing across locations
  • Manage and run regular BCP drills to test the execution of BCP plans
Requirements
  • 5- 8 years of strong experience in the Banking industry with minimum 3+ years in work force management
  • Strong team player, effective at communicating internationally and used to working closely with remote teams
  • Understanding of Risk Management, Disaster Recovery, Business Continuity
  • Present facts and recommendations effectively in oral and written form
  • Pro-active, independent, resourceful, and able to work in a team
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Original job AVP/Senior Associate, Workforce Management Specialist, SRE & Governance, Group Technology posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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