AVP/Senior Associate, Workforce Management Specialist, SRE & Governance, Group Technology

Company : Dbs Bank Limited

Job Description - AVP/Senior Associate, Workforce Management Specialist, SRE & Governance, Group Technology

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Roles & Responsibilities

Manage Workforce management, specifically roster schedule for SRE Operate
Ensure Work life balance is managed effectively, and shift arrangements are optimal including leave management, holiday plans and deployment schedules
Manage training schedule effectively without impacting Operations
Provide metrics on productivity, efficiency, learning curve, areas for improvement
Work with governance leads to delivering a playbook for onboarding on new tasks / activities to Production support
Providing status to leads, stakeholders and working with vendors to review the onboarding and offboarding of resources
Strong stakeholder management skills with focus on continuous service improvement and consistent delivery
Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs
Manage workloads across geographical locations and ensure optimal load balancing across locations
Manage and run regular BCP drills to test the execution of BCP plans

Requirements

5- 8 years of strong experience in the Banking industry with minimum 3+ years in work force management
Strong team player, effective at communicating internationally and used to working closely with remote teams
Understanding of Risk Management, Disaster Recovery, Business Continuity
Present facts and recommendations effectively in oral and written form
Pro-active, independent, resourceful, and able to work in a team

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AVP/Senior Associate, Workforce Management Specialist, SRE & Governance, Group Technology

Job Description - AVP/Senior Associate, Workforce Management Specialist, SRE & Governance, Group Technology

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