Bank Direct Contract, Special Assets Account Manager, Risk Management Group

Company : Dbs Bank Limited

Job Description - Bank Direct Contract, Special Assets Account Manager, Risk Management Group

Job Purpose

Manage IBG 4 Credit Program - Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues
Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank

Key Accountabilities

Perform call to delinquent customers and monitor repayments
Proactive in managing cases to resolve the NPLs and maximise recovery
Assess rescheduling/settlement requests
Adhere to Enterprise Singapore's loan monitoring and write-off requirements
Update system/database for reporting and tracking purposes

Responsibilities

Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
Be well-versed in own team process and functions
Manage a portfolio of delinquent cases and/or NPLs:
Get customers to settle overdues
Negotiate repayment terms with customers
Obtain approval for recall of loans, repayment plans, or write-off
Monitor repayment plans
Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral
Liaise with Enterprise Singapore on claim submission
Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc...
Update system/database

Requirements

Diploma holder and above in any related field
Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered
Knowledge/experience in collection and/or customer service will be an advantage
Basic knowledge of banking and financial products
Proficient in Microsoft Office applications
Team player with good communication and interpersonal skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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Bank Direct Contract, Special Assets Account Manager, Risk Management Group

Job Description - Bank Direct Contract, Special Assets Account Manager, Risk Management Group

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