Banquet Supervisor - Join a Leading Company

Job Responsibilities:

• Greet guests, and respond to guest inquiries promptly
• Liaise with event organizer and conduct briefing to banquet staff of the event to ensure smooth running of the events 
• Coordinate promptly with banquet staff and other departments (Catering Sales, Kitchen, Housekeeping) in regards to guest’s requests
• Train and guide new staff to ensure consistency in standards of service delivery and operating procedures in accordance with Hotel’s policies and procedures
• Maintain & update par stock for operating supplies e.g. glassware, beverages, mise en place etc. for smooth operations
• Ensure cleanliness follow SOP standards at banquet-service-station, banquet storeroom and banquet office areas at all times 
• Maintain & ensure working condition for all banquet equipment and report defects (if any) for repair
• Adheres to local regulations concerning health, safety, or other compliance requirements
• Liaise with Banquet Operations Manager in regards of incidents and issues which requires further assistance and/or follow-ups
• Assist in table setting, operating the AV systems etc during event preparation
• Equip with updated knowledge of the Hotel’s products and services especially in the area of F&B offering
• Assist in guest-contact activities such as serving food and beverage and attending to VIPs
• Resolve guest complaints/ feedback in a professional manner and follow-up efficiently
• Supervise and coach/guide casual workers during banquet events
• Attend on-the-job & refresher training as and when needed
• Perform other duties as and when assigned by the Management

Education & Work Experience:

• GCE A level or Diploma in Hotel Management, Food & Beverage or equivalent
• 2 years relevant experience, preferably in a supervisory role
• Demonstrated ability to interact with customers, employees and vendors
• Possesses alcohol awareness certification and/or food service licence required by local government agency
• Possesses good problem solving and leadership skills